PDF's
IT Service Management
Using ITIL's Framework for V3 consider CSI -
Continuous Service Improvement
On going Seven Step Improvement Process, Service Reporting, and Service.
1. Measurements
Involves the process of gathering, measuring, processing, analyzing, evaluating and reporting on data for improvement.
2. Service Catalog
3. Preparation for Service Level Management
4. Service Management
5. SLA, SLR, SIM, SLM
6. Availability Management
7. Availability, reliability, serviceability (MTTF, MTBF, MTBSI)
Using this Framework as an approach to maintaining and enhancing your services we will discuss where we can recommend the tools and software to measure and continually monitor each step.
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OASYS Value Proposition
Using a "best practices" framework we can assist you by presenting products and solutions that fit where you need them. Step 1 is to measure your elements. You most likely have some systems in place but they are disjointed and not giving you the analysis you really need. Maybe you need to automate the correlation of information. Give us call and have a list ready on what systems you have in place and which ones work and which ones are too expensive to maintain or require more management than they are worth.
In many cases this projects is a burden to current staff and we have worked as Project Managers to help plan, evaluate and provide add-on and complete systems providing meaningful metrics. From here we can then look at where your budget dollars would be most effective in improving your IT Services. Our sales team is currently signed up for ITIL V3 Certification to better serve our clients.
What are you waiting for?
...."you better start swimming or sink like a stone...cause the times they are a'changing".... -BOB DYLAN
The economic situation is giving us time to look at what we have and what works and what doesn't. Consider your current managment elements and let's see if some can be upgraded. You might be pleasantly suprised to find the maintenance charge on an old system is enough to get a newer more capable system. Meanwhile click on the product links below for some ideas or visit our Blog.
OpNet - Solutions for managing networks and applications
Netcordia NetMRI - Network management solutions
WildPackets - Network and application performance monitoring, analysis, and troubleshooting solutions.
JDSU - Communications test and measurement, NetOptimize OSS
CACE Network analysis tools.
Verdiem Centralized power useage managment
StoneSoft centralized control for Unified Firewall solution using Stonegate appliances,
