IT Service Management

Managers are faced with a myriad of processes that need to be working in order for the associated business to operate and make a profit aka ITSM. Keeping IT operating at peak performance results in peak user productivity which in turn creates value for customers. Our analyzers, data access network, and management product lines (AirMagnet, Riverbed/Cascade Cace Technologies, Gigamon, Network Critical, ExtraHop, WildPackets) collect the metrics, monitor security, isolate faults, and provide valuable reports to make informed decisions. Optimization and acceleration appliances (A10 Networks, Expand Networks, Kemp Technologies, Riverbed) and software provide solutions to improve IT performance and maximize operational expenses. Solutions from Lumeta, eGestalt, and Stonesoft give IT managers ongoing visibility of the network, IT security, and provide automated control over audits for compliance and risk assessment.

OASYS approaches being a valued vendor for its clients using ITIL's Framework for V3. We consider CSI - Continuous Service Improvement steps:

1. Measurements
2. Service Catalog
3. Preparation for Service Level Management
4. Service Management
5. SLA, SLR, SIM, SLM
6. Availability Management
7. Availability, reliability, serviceability (MTTF, MTBF, MTBSI)

We use this framework to organize the products we offer to what process our clients are seeking to improve. Many of our clients are aware of this framework and are glad that we at least have some working knowledge of management structure. We can point out where the systems we propose help to create value.

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